How to find your Dell warranty status and Dell service contract info?

Your Dell server is down. Is it still covered under warranty or did you renew the service contract with Dell. This article will help you determine just that and then show you some alternatives. Start by determining your Dell warranty status with Dell and Dell service contract status with Dell. If you purchased the equipment from a third party or have a service contract with a third party like Service Pro Advisor this article may not apply to you. Many companies prefer service with a third party service provide like Service Pro Advisor because of savings as much as 75% from what Dell charges. Dell has hundreds of different warranty terms because of the many different product lines and the many company acquisitions they have made over the years. Some of the companies that Dell has acquired may also be covered by Dell under a warranty or service contract like EMC II, SecureWorks Information Security Services, Force10 Networks, Compellent Technologies Inc. A full list is below.

To find the Dell warranty or Dell service contract status on your Dell products including the Dell Poweredge, Powervault go to the Dell Warranty Support Site, Here is where you will enter the Dell service tag from you’re unit in the form or if you are on the actual unit you are checking select “Detect Product” and it will query it. You will then need to enter the “verification code” to display the warranty information. If you have multiple Dell products, go to My Products and Services and you will receive warranty information on all items. The My Products and Services link will allow you to cut and paste CSV data and display warranty information on up to 10,000 devices. This very helpful when doing a complete inventory of all the Dell devices throughout your enterprise. After the data is processed the information can be downloaded to an excel file. Dell also had multiple lookup service from their API.

If your equipment is not covered by a Dell warranty or your Dell service contract has expired contact Service Pro Advisor to have your Dell equipment repaired or start a new service plan. If you purchased your equipment from a reseller including Best Buy the service tag may not be in the system and you will have to contact your reseller. It is best if you have your original invoice, quote, order acknowledgement, invoice or receipt when you purchased your Dell equipment. If you put your Dell equipment or equipment purchased from one of Dell’s acquisitions you should have a copy of the service contract you signed before starting coverage. The service contract should include a description of the services you purchased. If you do not have your invoice you will need to contact Dell or the reseller you purchased the Dell equipment from. If your equipment is not covered by a Dell warranty or your Dell service contract has expired contact Service Pro Advisor to have your Dell equipment repaired or start a new service plan.

The following is the full list of Dell acquisitions that may or may not be covered by a Dell warranty or Dell service contract; EMC II, SecureWorks Information Security Services, Force10 Networks, Compellent Technologies Inc, StatSoft Inc, SonicWALL Inc, Quest Software, Gale Technologies, Enstratius, Credant Technologies, Make Technologies, Clerity Solutions, AppAssure, InSite One, Plural, ACS, Alienware, SilverBack Technologies Inc, ASAP Software Express, NetSage, ConvergeNet Technologies, Everdream, EqualLogic, The Networked Storage Company, MessageOne, Perot Systems, KACE Networks, Exanet, Scalent, Ocarina Networks, Boomi

How to find your Dell warranty status and service contract info.

Your Dell server is down. Is it still covered under warranty or did you renew the support agreement with Dell. This article will help you determine just that and then show you some alternatives...

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